Question 1

I HAVE NOT RECEIVE MY ORDER / MY ORDER MISSING PRODUCTS

Accepted Answer

Please contact us by email stated your order number and your detail name and adress and we will get back to you shortly.

Question 2

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK

Accepted Answer

If an item is out of stock we will cancel the items and remove it from your order.

Question 3

PREORDERS

Accepted Answer

Preorders is the ability to order products that still not are in stock eksample limited editions. must have new products but are ready for advance reservation. We will notify you via email when your pre ordered items is ready. You will receive an email with your order no  and shipping confirmation when your item ships, at which point your creadit card wil be charged.

Question 4

WHAT IS BACK ORDERS

Accepted Answer

A product which is out of stock but will be in stock  again later

Question 5

HOW DO I FIND INGREDIENT AND MATERIAL LIST ON A PRODUCT

Accepted Answer

You find the ingredient list on the backside of the packaging  of each products. You can also find a detailed list of ingredients on the product page / product card which also show you all information about the product. 
For beauty tools you find the material list on the backside of the packaing where you also find instruction on how to use.

Question 6

DOES ANNEJENSENBEAUTY.COM HAVE A CATALOG

Accepted Answer

Yes we have a catalog but you can also sign up for tips and tricks news. 
You can also use our website as a catalog

Question 7

WHY ARE SOME PRODUCTS DISCONTINUED

Accepted Answer

Because AnneJensenBeauty. com is in the forefront of colours and designs  we must sometimes discontinue some items  to give space for new products.

Question 8

DO ANNE JENSEN HAVE A PROFESSIONAL SPA COLLECTION

Accepted Answer

Anne Jensen have a professional collection of products only for use in spa / salon / spa resort
The line include 
Special facial mask, bodywrap, massage oils, massage balm, bath salt, foot cream, handcream, serum, face cream and body butter.

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