Shipping Policy
ORDER PROCESSING
All orders are processed within 3-5 business days of receipt. Orders placed on Friday after 10:00AM PST, Saturday and Sunday will be processed the following business week. All orders are subject to review prior to shipment. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
ORDER CANCELLATION
You can cancel your order up to 24 hours after it was placed. You need to email us to cancel your order.
contact shopservice@annejensenbeauty.com
MODIFIED ORDERS
Once an order is placed, we are unable to modify the order (add/remove products, change shades, etc.)
TRACK ORDERS
You can track the status of your order by request to AnneJensenBeauty.com order service. Once orders have left our warehouse, the package is in the care of the postal handler. At this point, Anne Jensen Beauty can no longer make any adjustments regarding the package
NO TRACKING INFORMATION
Please allow up to 3-5 business days to receive an email with tracking information.Please add AnneJensenBeauty.com order email to your email account
DAMAGED OR MISSING ITEMS
Upon receiving your package, please inspect your shipping box and the items inside for missing or damaged items. AnneJensenBeauty.com recommends customers to contact us within 7 days of receiving their package to notify us of any issues.
The shipping box may have normal wear from the transit process, as our packaging is designed to handle most of the bumps and scrapes along the way. However, if your order arrives damaged, please retain the shipping box, packing materials and original items on the order. Please reach out to order Service so we can better assist your needs.
PROMOTIONS
Please note that our promotions are valid while stocks last. Current promotions cannot be combined
with discounts and other promotions.
TAX & VAT
For some states inside USA we are required to charge sales tax
For the European union the Vat is a part of the price.
RETURN
Once you receive your items, you may proceed with a standard return. .For AnneJensenbeauty.com orders, products may be returned by mail within 30 days of purchase. All items must be returned in its original condition, with tag intact. Merchandise that has been altered is not returnable.
Products that have been opened or used cannot be exchanged. or returned.
Goodbye baby products cannot be returned as they are sold at a significant discount because they
are being discontinued.
All items purchased from a retailer, spa, or beauty clinic must be returned to the place of purchase.
Unfortunately, we cannot assist with returns of products purchased from our retailers.
E GIFT CARD
We do NOT exchange E- Gift Card for cash money. It means when you purchase a E gift Card from our websites online shop AnneJensenBeauty.com and AnneJensenBeauty-Usa.com the recipient of the E- Gift Card Must select an item /products from our online shop.