All orders are processed within 3-5 business days of receipt. Orders placed on Friday after 10:00AM PST, Saturday and Sunday will be processed the following business week. All orders are subject to review prior to shipment. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Once an order has been placed and paid for, we are unable to cancel orders. Once you receive your items, you may proceed with a standard return. Cosmetics and skincare can not be returned.
Once an order is placed, we are unable to modify the order (add/remove products, change shades, etc.)
You can track the status of your order by request to AnneJensenBeauty.com order service. Once orders have left our warehouse, the package is in the care of the postal handler. At this point, Anne Jensen Beauty can no longer make any adjustments regarding the package
NO TRACKING INFORMATION
Please allow up to 3-5 business days to receive an email with tracking information.Please add AnneJensenBeauty.com order email to your email account
DAMAGED OR MISSING ITEMS
Upon receiving your package, please inspect your shipping box and the items inside for missing or damaged items. AnneJensenBeauty.com recommends customers to contact us within 7 days of receiving their package to notify us of any issues.
The shipping box may have normal wear from the transit process, as our packaging is designed to handle most of the bumps and scrapes along the way. However, if your order arrives damaged, please retain the shipping box, packing materials and original items on the order. Please reach out to order Service so we can better assist your needs.
TAX & VAT
For some states inside USA we are required to charge sales tax
For the European union the Vat is a part of the price.
Return & Exchange Policy
Once an order has been placed and paid for, we are unable to cancel orders. Once you receive your items, you may proceed with a standard return. Cosmetics and skincare can not be returned.For AnneJensenbeauty.com orders, products may be returned by mail within 14 days of purchase. All items must be returned in its original condition, with tag intact. Merchandise that has been altered is not returnable